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Frequently Asked Questions

What are the shipping charges for a specific item on the eBay shop?


All items listed as auctions, Fixed price, Buy-It-Now on eBay or in our eBay shop will have the shipping cost to your postal zone (as classified by Australia Post) listed on the page somewhere. A handy Postcode & Parcel Zone Search can be found at Australia Post's website:
To find a shipping price for an item listed in the online toolshop you will need to register first as a user. As with most online stores, you will be able to select an item or items and proceed to the checkout, where you can select the desired shipping option. If you follow the process, you will be shown shipping costs. If you do not wish to proceed with the purchase, then you can simply remove the items from the shopping cart page.
Note: when you register in our online toolshop, your details will remain secure and private. They will not be used for any other purpose other than for accounting and shipping when sales are made. See our full Privacy Policy here.

How do you calculate shipping charges for your on-line Toolshop?


Shipping charges are generally based on an estimate of the actual shipping weight or deemed weight, (whichever is greater) as specified by Australia Post. As a result of the requirement to base the parcel on a deemed weight in the case of light, but bulky items, an item may actually cost more to send than is expected. In some cases, a small, additional amount may be included to cover the cost of materials and/or labour. If in doubt, please confirm shipping charges with us.

Can I combine online purchase items together to get a cheaper shipping rate?


Yes, we will combine items where feasible, and base the shipping charge on an estimate of the combined parcel weight and size. Please contact us for more information.

How soon will my item be shipped?


We endeavor to keep listed items in stock, ready to be shipped, however we occasionally get caught short inadvertently. Unless you are advised otherwise, we will generally ship within the next working day of the acknowledgement of receipt of your payment. If there is an expected or excessive delay, you will be notified.

Can I pick the item up from the shop?


Yes, you are more than welcome to pick up the item/s from our store during normal opening times: 08:30 am to 5:30 pm Mon - Fri and 08:30 am to 1:00 pm Sat.

I am a local - do you do deliveries yourself?


By special arrangement, we may deliver within the local area ourselves.

Do you ship internationally?


Whilst we do not specify international shipping rates, we will however consider sending an item to an international destination. Shipping can be by air or in some cases by economy sea freight.
We will generally only ship an item under the 20 Kg Australia Post limit unless special arrangement is made. All international purchasers should contact us first to get a price on shipping an item, as it if often more expensive than imagined

I need the item fast. Can it be sent express?


Yes, parcels can be sent express, but be aware that as we are based in a provincial city, some delays do occur and guaranteed overnight delivery is only valid to certain locations. Express parcels do, however, receive priority through Australia Post and will go by airfreight within Australia were available. For more information, refer to the Australia Post website or contact us.

What happens with parcels lost through the post or not delivered?


Obviously, our responsibility for delivery of a parcel ends when it is lodged at an Australia Post office or mail centre. We keep records of when purchases are processed, when parcels are packaged as well as when they have been lodged at the mail centre or collected by couriers. Parcels rarely get lost or don't turn up, although at times they have been delayed within Australia Posts' system for various reasons. Parcels can take longer for delivery than letters and often a parcel has been found to be at the recipients' Post Office waiting to be collected, while the recipient is unaware that it is there awaiting collection.
Once a parcel has been lodged, it is outside of our hands. If you do not receive it, you need to follow it up with Australia Post. (Generally at the receiving post office is a good place to start).
We do offer optional registration and insurance on parcels sent through Australia Post at an additional cost. It is your responsibility to request this service if required. You are urged to take this option on more expensive items.
Fixed price parcel satchels are unable to be registered or insured, so you may be up for higher postage costs if you require insurance or registration services on these types of parcels.

How are parcels shipped?


Parcels up to 20 Kg are generally sent though Australia Post as we have found it to be a safe, fast and reliable service.

What type of delivery service do you use?


Our default shipping method is Australia Post Regular Parcel Post - Non registered, but you may choose to have your parcel sent express, standard registered or person-to-person, insured, etc. Just ask.
If additional services are required, an extra fee will be payable prior to shipping.

Do you use another method of delivery?


We may elect to send a parcel by an alternative method such as Pre-Paid Parcel Satchel, Courier or Padded Envelope at our discretion. Heavier items are generally sent via courier, but be aware that very heavy items can result in prohibitive shipping charges.

Please do not hesitate to This email address is being protected from spambots. You need JavaScript enabled to view it. if you require more information.

 

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